Policy Information
SHIPPING & RETURNS
Everything you need to know about our delivery options and returns process.
Shipping Information
We use DPD and Evri as our trusted courier partners to ensure your items arrive safely and on time.
How Shipping Costs Are Calculated
Shipping costs are worked out according to the courier chosen by you at checkout. The price will be based on the weight of your parcel, giving you transparent and fair pricing for your delivery.
Choose Your Courier
Select between DPD or Evri at checkout based on your preference and delivery requirements.
See Your Shipping Cost
The shipping cost will be automatically calculated based on the weight of your items and your chosen courier.
Fast Dispatch
We aim to dispatch your order quickly, typically within 2-3 business days for standard orders.
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Non-Returnable Items
Certain types of items cannot be returned, like custom products such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.
Personalised Items – Check Carefully
If your item is personalised, please check that the wording and spellings are correct. Amendments cannot be made later and it is the buyer’s responsibility to confirm correct spellings and wordings.
Return Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Item must be in the same condition that you received it
- Item must be unused and in its original packaging
- You must have the receipt or proof of purchase
- Return must be requested within 14 days of receiving your item
Return Costs
Buyers are responsible for any costs incurred involving returns, including postage and any damage caused during the return process.
How to Start a Return
Contact Us
Email us at juliesjemssinclair@gmail.com to discuss your return.
Send Your Item
Return items to: 138 Blackberry Drive, Worle, Weston-super-Mare, BS22 6RX
Inspection & Refund
We’ll inspect your return and notify you if the refund is approved. Approved refunds are processed within 10 business days.
Refund Processing Time
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juliesjemssinclair@gmail.com
Items We Cannot Accept Returns On
- Sale items
- Gift cards
- Personalised or custom products
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Report Issues Immediately
If you receive a damaged, defective, or incorrect item, please email us at juliesjemssinclair@gmail.com as soon as possible with photos of the issue. We’ll work quickly to resolve the problem.
Why Shop With Confidence
Our commitment to quality and service
Handmade in the UK
Carefully crafted by our small team — no outsourcing.
Quality Guarantee
We stand behind every product we make and sell.
Responsive Support
Quick responses to any questions or concerns.
Customer Focused
Your satisfaction is our top priority.