Legal Information
PRIVACY POLICY
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Overview
This Privacy Policy describes how Julie’s Jems (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from juliesjems.co.uk (the “Site”).
Last Updated: January 2025
Your Privacy Matters
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at juliesjemssinclair@gmail.com
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Name: Your first and last name for order processing and delivery
- Billing Address: Your billing address for payment verification
- Shipping Address: Your delivery address for order fulfilment
- Payment Information: Payment card details (processed securely by our payment provider)
- Email Address: For order confirmations and customer communication
- Phone Number: For delivery updates and order queries
Device Information
We collect device information automatically as you browse our Site:
Automatic Collection
We use cookies and similar tracking technologies to collect information about your browsing behaviour, including which pages you visit, how long you spend on each page, and what you click on. This helps us improve your experience and understand how our Site is being used.
How We Use Your Information
We use the information we collect to:
Process Your Orders
Fulfil orders, process payments, arrange shipping, and provide you with invoices and order confirmations.
Communicate With You
Send you order updates, respond to your queries, and provide customer support.
Screen for Risk
Screen orders for potential fraud or risk to protect both you and our business.
Improve Our Service
Analyse how our Site is used to improve our products, services, and customer experience.
Marketing (With Permission)
Send you information about new products, special offers, and promotions if you’ve opted in to receive them.
Marketing Communications
You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Sharing Your Information
We share your personal information with third parties to help us use your information as described above. We use the following third-party services:
Third-Party Service Providers
Payment Processing
We use secure payment processors to handle all payment transactions. Your payment card information is never stored on our servers and is processed directly by our payment provider in compliance with PCI-DSS requirements.
Shipping Providers
We share your name, address, and phone number with DPD and Evri to fulfil your orders and provide delivery updates.
Analytics Services
We may use analytics services (such as Google Analytics) to help us understand how our Site is used. These services collect information about your use of our Site over time.
We Never Sell Your Data
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Retention
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
Your Data Protection Rights Include:
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate personal data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request that we restrict how we use your data
- Right to Data Portability: You can request transfer of your data to another service
- Right to Object: You can object to our processing of your personal data
Exercise Your Rights
If you wish to exercise any of these rights, please contact us at juliesjemssinclair@gmail.com. We will respond to your request within 30 days.
Cookies & Tracking
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience and analyse site traffic.
Types of Cookies We Use:
Essential Cookies
These cookies are necessary for the Site to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously.
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Data Security
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it.
Security Measures
We use SSL encryption for all data transmission, secure payment processing through certified providers, and regular security audits. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Policy Updates
We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Get In Touch
Email us at:
Or write to us at:
Julie’s Jems
138 Blackberry Drive
Worle
Weston-super-Mare
North Somerset, BS22 6RX
United Kingdom