Get In Touch
CONTACT US
Have a question about our products? Want to personalise an order? We’d love to hear from you.
Contact information and form
Let’s Talk
Whether you’re looking for a custom design, have questions about our products, or just want to say hello — we’re here to help.
Phone
+44 7778 568529Location
38 Blackberry Drive
Worle
Weston-super-Mare
North Somerset, BS22 6RX
United Kingdom
Response Times
We typically respond within 24 hours during business days. For custom orders, we’ll get back to you with a quote and timeline as soon as possible.
Send Us a Message
Fill out the form below and we’ll get back to you soon.
Why Choose Julie’s Jems
Quality products, personalised service
Handmade in the UK
Carefully crafted by our small team — no outsourcing.
Custom Designs
Add names and personal details to make it truly yours.
Premium Quality
High-gloss ceramics and stainless steel insulated tumblers.
Fast Delivery
Quick dispatch across the UK.
Frequently Asked Questions
Quick answers to common questions
Can I personalise my order?
Absolutely! Many of our products can be customised with names, dates, or special messages. Just contact us with your requirements and we’ll create something perfect for you.
How long does delivery take?
Standard orders are typically dispatched within 2-3 business days. Custom orders may take 5-7 business days depending on complexity. We’ll provide an estimated timeline when you place your order.
Do you ship internationally?
Currently we focus on UK deliveries to ensure the best service and fastest shipping times. Contact us if you have a special request and we’ll see what we can do.
What’s your returns policy?
We want you to love your purchase! If there’s an issue with your order, contact us within 14 days and we’ll work with you to make it right. Custom personalised items may have different terms.
Still have questions? Send us an email or use the contact form above.